The number one goal of a detox, residential treatment center, PHP, IOP, halfway house or sober living facility is to fill the beds with quality candidates that need your services. This is where most drug and alcohol treatment centers struggle to maintain a census of appropriate candidates. You hire marketers, developers, lead generation services, dabble in the AdWords game and spend thousands of dollars to get the phone to ring. After all that money out and hard work, the client comes to your center and begins their treatment journey.
What happens when that client wants to leave early Against Medical Advice (AMA) or Against Professional Advice (APA)? You have the Behavioral Health Tech try to block the client from leaving, followed by the primary therapist and clinical director. If you own a sober living place, it may be you, alone at 3 am trying to stop a catastrophe from happening. As a drug and alcohol treatment center, your entire team ends up being preoccupied with one client that is disrupting the milieu. The rest of the clients are not getting their needs met while your staff is focused on one client and then that client’s leaving usually takes a few other clients out with them. It is a headache you do not need, but it does come with the industry.
This all translates into time lost and revenue lost. Loss of services to other clients, loss of possible other clients, loss of revenue that you spend thousands of dollars to get started in the first place. The Addictions Academy and Rescue Rehab can fix that glitch in the system for you. We have a comprehensive training program that will assist your staff in quickly resolving the issue, resulting in less staff needed to block the AMA/APA client and less clients leaving resulting in more revenue for your drug and alcohol treatment center.
At The Addictions Academy and Rehab Rescue, Training is our passion. We have analyzed what market strategies work and which ones are simply a waste of time. During our research we have learned that the Treatment Center staff is rarely trained in specific AMA/APA blocking techniques and thus a large portion of clients are leaving early. This creates more work for the already overtaxed staff and less generation of revenue. We have created a program to lessen the AMA and APA rate and allow the staff to focus their attention on the treatment and clinical aspects of the process.
We have developed a training program that crosses clinical verbiage and retention techniques to improve the AMA/APA rate of your Drug and Alcohol Treatment Center Team. We will analyze the systems you have in place, meet your staff, and train them on both clinical terminology and closing retention tactics. The relationship that is built with the client pre treatment and during treatment is crucial to the success of that client and your center. A happy, sober client is worth 4-10 referrals. An unhappy client is worth 40 negative reviews. Can you stand to lose 40 potential clients in this competitive market?
Professional Value of our Training
*Learning the Proper Language to use to end the AMA/APA.
*How to build rapport with the client before during and after the intervention process.
*How to refer out and build referrals with partner Centers.
*Key Questions to ask the person to stop the AMA/APA.
*Increase Return on Investment (ROI).
*Handling the angry and obstinate client.
*Proper use of Assessment Tools.
*Service Coordination for Client Retainment.
*Reducing the AMA and APA Rate from the beginning, not just in crisis.
*Overcoming Objections to Treatment.
*Dealing with the desire to ‘just get high”.
*Handling guilt, remorse and self sabotaging behaviors.
Our training is a comprehensive, 2 day intensive course that incudes multiple role play and scenario outcomes. We target all the necessary functions of an APA/AMA block to ensure the client remains in treatment. call us today at 1.800.706.0318 to schedule your AMA/APA block training today.